SYSTEM ALERT : high : sslvpn: exiting because service missed too many heartbeats?

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SYSTEM ALERT : high : sslvpn: exiting because service missed too many heartbeats?

L0 Member

SYSTEM ALERT : high : sslvpn: exiting because service missed too many heartbeats?

 

Hi All,

 

I get this alert message every time can some one tell me what could the fix for this ? has any one faced this issue ?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Team,

Hi Team,

 

I had similar alert on our PA and it was not even running the GP VPN.

I restarted the SSLVPN process and it fixed the alerts.

 

Regards

Mahesh

 

MP

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2 REPLIES 2

Community Team Member

There is a possibility that this could be related to PAN-OS vulnerability CVE-2019-1579. 

 

This vulnerability, which Palo Alto Networks PSIRT addressed with security advisory PAN-SA-2019-0020 was published on July 18, 2019, and affects the following PAN-OS versions:
PAN-OS 7.1.18 and earlier
PAN-OS 8.0.11-h1 and earlier
PAN-OS 8.1.2 and earlier

 

It is recommended that you upgrade to PAN-OS 8.1.3 or later.. 

 

If you wish to dig into this further,  it is recommeneded that you open up a Support Case and provide a Tech Support file.. as core files may provide more information.

LIVEcommunity team member
Stay Secure,
Joe
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Hi Team,

Hi Team,

 

I had similar alert on our PA and it was not even running the GP VPN.

I restarted the SSLVPN process and it fixed the alerts.

 

Regards

Mahesh

 

MP
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