The FW Can not match User based Rule when users were changed IP in using GP internal Gateway.

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The FW Can not match User based Rule when users were changed IP in using GP internal Gateway.

L1 Bithead

My customer uses GP Internal Gateway with a non-Tunnel mode.

It means it uses just only user authentication and enforces user-based rules.


I am facing an issue .

A user was connected to GP Internal  GW in office 1F and successed authentication.

The FW was updated A user has from GP.

The user moves to 2F and changed IP from to


The user still reaches Internal GW but the FW still hold A user has .

Therefore,  The user can't be enforced by his user based rules.

Finally, the user's traffics were blocked by the latest rule as any any block.


I am expecting there would be two ways that could resolve the issue.

One,  If GP Agent could update changed IP to the FW, this issue would be resolved.

But I am expecting that could not update because using non-tunnel mode.


Do you have another way of updating changed IP to the FW?

If you have, Please let me know.


Another way, If GP could disconnect when it senses ip changed, this issue would be also resolved.

Because users must do authentication again and the GP agent will update IP-User mapping information to the FW.

Do you have another way of disconnecting GP when PC is changed another IP?  

If you have, Please let me know.


And do you have other ways else? please let me know.

It would make me helpful.



KC Lee





L7 Applicator

are you using AD for user mapping.

No, we are not using.


Do you have user id enabled on the required zones.

Yes, I have.

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