The Serial # no is showing as unknown!

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The Serial # no is showing as unknown!

L1 Bithead

Hello experts!

In my Palo Alto web interface, the Serial# is showing as unknown,

NidhiNC01_0-1698722519479.png

and I know that unknown means the firewall is not licensed. To view traffic logs on the firewall, you must install a valid capacity license. 

How can I have my firewall licensed? 

I have deployed the Palo Alto VM series firewall from the Azure marketplace. and the plan I selected is BYOL as I could not deploy PAYG plans.

Please let me know what I can do about this.

Thanks!

Nidhi

1 accepted solution

Accepted Solutions

Community Team Member

Hi @Nidhi-NC01 ,

 

A BYOL license is typically purchased from a partner, reseller, or directly from Palo Alto Networks. Once you've connected with them, youll receive an email with the auth codes for your BYOL individual or bundle licensing. 

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Jay
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1 REPLY 1

Community Team Member

Hi @Nidhi-NC01 ,

 

A BYOL license is typically purchased from a partner, reseller, or directly from Palo Alto Networks. Once you've connected with them, youll receive an email with the auth codes for your BYOL individual or bundle licensing. 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
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