Time for URL category changes

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L0 Member

Time for URL category changes

Hi,

Is the standard period for URL category changes approximately 1 business day?  I thought this was the approximate turnaround however I have had 2 request exceed this time frame.  Is there a fater method than using Palo Alto Networks URL Filtering - Test A Site or manual whitelisting?  Thanks.

- Tyrone Smith

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L2 Linker

Re: Time for URL category changes

You can submit reclassification directly through the url log details or create a custom url  whitelist.

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L7 Applicator

Re: Time for URL category changes

Another possibility is they disagree with your reclassification request.  If the issue is important or urgent you can open a case to get more specific answers.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
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L4 Transporter

Re: Time for URL category changes

I believe they have different levels of importance put on categories. For example if you submit something with the Malware category, it is typically turned around within an hour provided they agree.

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L3 Networker

Re: Time for URL category changes

I see a general turn around time of 24 hours, but I've had some take several days.

-Brad
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L5 Sessionator

Re: Time for URL category changes

Brad is right, sometimes it can take more than 24 hours but if it takes more than few days and you don't get any notifications back, you should open a case to follow up.

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