Time for URL category changes

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Time for URL category changes

L0 Member

Hi,

Is the standard period for URL category changes approximately 1 business day?  I thought this was the approximate turnaround however I have had 2 request exceed this time frame.  Is there a fater method than using Palo Alto Networks URL Filtering - Test A Site or manual whitelisting?  Thanks.

- Tyrone Smith

5 REPLIES 5

L2 Linker

You can submit reclassification directly through the url log details or create a custom url  whitelist.

L7 Applicator

Another possibility is they disagree with your reclassification request.  If the issue is important or urgent you can open a case to get more specific answers.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center

L4 Transporter

I believe they have different levels of importance put on categories. For example if you submit something with the Malware category, it is typically turned around within an hour provided they agree.

I see a general turn around time of 24 hours, but I've had some take several days.

-Brad

Brad is right, sometimes it can take more than 24 hours but if it takes more than few days and you don't get any notifications back, you should open a case to follow up.

  • 3247 Views
  • 5 replies
  • 0 Likes
  • 101 Subscriptions
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!