Unable to connect to https://login.microsoftonline.com

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L3 Networker

Unable to connect to https://login.microsoftonline.com

hi

The whole company behind PAN firewall is unable to connect to https://login.microsoftonline.com.

no blocked page, just "sign in to your account" web portal but no place to login. Firewall does not show any blocked/dropped connection to this URL.

I create a brand new test rule, put on top of the rule sets but no luck.

 

Any suggestions/idea appreciated. 

 

 

L6 Presenter

Create a test rule without any security profiles, allow any (or test PC) any, services any application also any. Test again. Still fails? 

L3 Networker

Yup no luck

 

L6 Presenter

Most likely this is not PA issue. Any other inline devices that could cause this? When did it happen? Only this particular website?

L3 Networker

So far only this url..

 

L6 Presenter

Post a screenshot please of exactly what you see. Different browser? 

L3 Networker

i actually find the issue; some of the required ap[plications to get login.microsoftonline.com were disabled; 

I created a new rule to allow ms-office365, ssl, stun and web-browser to get it going..

 

L6 Presenter

If this is the case why the test with application and services as any didn't  work? 

L3 Networker

That was my question to PAN support - i opened a case and showed them the config logs but they were unable to figure it out :-(

L6 Presenter

Hmm. Good to know anyway :0

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