Unable to connect to https://login.microsoftonline.com

Reply
Kalemegdan
L3 Networker

Unable to connect to https://login.microsoftonline.com

hi

The whole company behind PAN firewall is unable to connect to https://login.microsoftonline.com.

no blocked page, just "sign in to your account" web portal but no place to login. Firewall does not show any blocked/dropped connection to this URL.

I create a brand new test rule, put on top of the rule sets but no luck.

 

Any suggestions/idea appreciated. 

 

 

TranceforLife
L6 Presenter

Create a test rule without any security profiles, allow any (or test PC) any, services any application also any. Test again. Still fails? 

Kalemegdan
L3 Networker

Yup no luck

 

TranceforLife
L6 Presenter

Most likely this is not PA issue. Any other inline devices that could cause this? When did it happen? Only this particular website?

Kalemegdan
L3 Networker

So far only this url..

 

TranceforLife
L6 Presenter

Post a screenshot please of exactly what you see. Different browser? 

Kalemegdan
L3 Networker

i actually find the issue; some of the required ap[plications to get login.microsoftonline.com were disabled; 

I created a new rule to allow ms-office365, ssl, stun and web-browser to get it going..

 

TranceforLife
L6 Presenter

If this is the case why the test with application and services as any didn't  work? 

Kalemegdan
L3 Networker

That was my question to PAN support - i opened a case and showed them the config logs but they were unable to figure it out :-(

TranceforLife
L6 Presenter

Hmm. Good to know anyway :0

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!