Unable to download software in Support Portal

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

Unable to download software in Support Portal

L0 Member

Hi all,


Anyone here cannot download firmware file in PA support portal > software update? 

I click on the file but no file is being download. 





L2 Linker

I see the same issue with Dynamic Updates, can't download from the support portal or from the firewalls.

L0 Member

We have a similar issue.  We get a quick "please wait" and it disappears.

Ticketed opened with Palo Alto.  I recommend you do the same.

Hi Acaoacao, 

Thank you, I will open a ticket too. 


Were they able to resolve?

  • 4 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!