Unable to Login After Factory Reset

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Unable to Login After Factory Reset

L3 Networker

Hello Community,

 

I have just carried out a factory reset. However, now I'm not able login with the admin-admin login/password. 

 

I'm presented with the prompt:

 

PA-HDF login

 

I read I should wait for the prompt:

 

PA-500 login:

 

However, the PA keeps on rebooting into PA-HDF login: and the admin/admin login password won't work.

 

Any help will be greatly appreciated 

 

Regards

 

Carlton

12 REPLIES 12

L3 Networker

Hi, just so you know the model is PA-VM, active version is 7.0.6

 

Cheers

 

 

Hello Community,

 

Now I'm getting the prompt PA-VM login: but still keeps on rebooting.

 

Any help will be appreciated.

 

Cheers

L3 Networker

Hi,

 

Can you please provide an error message why it is rebooting?

As you got a VM please make sure that all your interfaces are in "vmxnet3" mode

 

Cheers

Hi, thanks for getting back to me.

 

I can now access the PA-VM (I just needed to be patient). However, I can't access the PA-VM via web ui. I can ping it and I have configured the management inferface but I can't access via web ui.

 

Can you help?

 

Regards

L3 Networker

Hi,

 

Make sure to use management IP and https

 

Cheers

Hi,

 

Thanks again for responding.

 

I followed the guide here,

 

https://live.paloaltonetworks.com/t5/Configuration-Articles/How-to-Configure-the-Management-Interfac...

 

But it didn't specify using HTTPS. I thought PA-VM used HTTPS by default

 

Regards

L3 Networker

Hi,

 

Correct. But it will not redirect you if you will use http

 

Cheers 

Hi,

 

So, I've activated https, but still can'e access the PA-VM via web ui

 

I issued the command 'set deviceconfig systems service disable-https no'

 

But still no luck

L3 Networker

hi hi,

 

Can you SSH to the box? 

If yes please sent an output of the following command:

 

show system resources

 

Cheers

Hi

 

I can't even SSH to it. I'm accessing the PA via vmware console. There are lots of lines from the command show system resources..

 

Is there anything in particular that you need to see?

 

Cheers

But I can ping the PA... very strange that I can't web to it or SSH

L1 Bithead

It's still the same with factory resets to this day. They really need to add some verbiage in the factory reset documentation about having to wait so long for the PA-HDF situation and the initial log in to work right. I was certain there was something corrupted on the firewall.

 

My Status LED was also amber for a long time as well. Maybe it was coincidence, but it changed to green after I changed the admin password (which you get forced to do now in CLI, before you can log on). 

  • 33277 Views
  • 12 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!