Palo 3020 dagger logs

[mike.tinklepaugh]

I've done a private reset to the palo, ive done a factory reset to the palo. After logging in, the command I try putting in is show interface all. comes back as server error: Error Occured: See dagger.log for information. I then type the command to view the dagger logs, "less /var/log/mp-log/dagger.log" same when i try using "tail" and I get a Invalid syntax.     I am not in the configuration part just the main part right after you login?

[kiwi]

Hi @mike.tinklepaugh ,

It sounds like you're running into a management plane process lockup. Also, the reason you are getting an 'Invalid syntax' error on the logs is because PAN-OS uses custom commands rather than standard Linux syntax.

Here is how you can view those logs and hopefully clear that server error:

1. To view the dagger logs correctly, run this command: less mp-log dagger.log (Alternatively, use tail follow yes mp-log dagger.log to watch it drop errors in real time).

2. Restart the management process: Since show interface all is throwing a server error, the management server daemon likely crashed. Try restarting just that process by running: debug software restart process management-server Give it a few minutes to completely reload, log back in, and test the interface command again.
   
   

If it still throws a server error after that, the active PAN-OS partition might be corrupted. You'll want to reboot the box, type maint during the boot sequence to enter Maintenance Mode, and trigger a clean factory reset/re-install from the advanced menu there.

If all else fails an RMA might be in order and you should reach out to support.

Cheers!