Existing traffic stops suddenly, and changing of interface MTU resolved it.

Hi Community, I have query related to the current issue. I need to dig it more and want to know about the behavior of issue.Issue: one of the public website is stopped working suddenly, and user unable to access the site.Behavior is previously it was working and the same MTU value, but its stopped.I got to know with the counter below client hell...

Account Permisison

Team,After logging in I am unable to access the following areas, please see the attach image: -Costumer support -Knowledge Base Could some please provide guidance on how to solve this issue? Thank you in advance.

Cloud NGFW: Mandatory Panorama Upgrade to 11.2.7-h4 or higher for managing Cloud NGFW Firewalls.

Mandatory Panorama Upgrade to 11.2.7-h4 or higher for managing Cloud NGFW Firewalls Symptom Panorama may see issues managing Cloud NGFW for AWS and Azure Firewall Resources if not upgraded to version 11.2.7-h4 or later by April 07, 2026. For Cloud NGFW for AWS, Panorama Managed Firewall Resources may see issues if Panorama AWS Plugin is not u...

EDL Capacity Reached but Lists Show Empty / Default Entry (0.0.0.0/32) – Panorama Multi-VSYS Setup Post:

Hi Everyone, I am currently facing an issue with External Dynamic Lists (EDLs) in a Panorama-managed multi-vsys firewall setup and would appreciate your guidance. Scenario: EDLs are configured on Panorama and pushed to a multi-vsys managed firewall. The EDL source URLs are reachable, and the .txt files contain valid IP entries. The EDLs are cor...

Global Protect application blank screen

Hello Members, Can anyone help me to solve the global protect blank screen issue on my PC, as for others it normally works fine. I am using Windows 11 and I have already removed and re-installed the GP App but still it shows a blank screen and I am not getting the login page to enter credentials and login to the GP VPN. Thanks in advance.

Internal error during selective push config generation

We are currently seeing the following message when issuing a commit & push from Panorama 'Internal error during selective push config generation'. Panorama has recently been upgraded to 11.2.11. Another LiveCommunity post describes a similar error message appearing in 10.2 but it is not quite the same. - https://live.paloaltonetworks.co...

I'd like to download global protect 6.2.6-838

PA1420 HA Mode stucks in Initial (HA Initializing) mode for too long

HI All, We have an Active Passive PA-1420 which is connected together via H1-A and H1-B together. But when we restart the nodes or either of the nodes, the Passive PA stucks in Initial (HA Initializing) mode for too long. The last time i checked We restarted the devices at 12:25:00 and I last time checked 1:00:00 it was still in the same m...

Anydesk issue.

Hi everyone!I have some issues with anydesk application. It has ssl issue because of decryption, I think.I've added *.anydesk.com ind 'SSL decryption exclusion', but it didn't worked.Maybe some of you have faced such kind of issue?Thanks in advance!

Global protect client to connect using a IPSec tunnel

I want to create a IPSec tunnel and use the global protect client to access via VPN our PCI internet network can that be done?

This Mac is owned by Palo Alto Network ( PANDA ) ?

Hi, Ive purchased a 2nd hand macbook pro ( 2024 model ) literally just a few hrs ago, now from Facebook Marketplace, and upon trying to set it up - it takes me to a Recovery screen. I then try to Install new MacOS & it comes up with 'this device is owned by Palo Alto Networks' Im not gunna act smart, but i have no idea wtf that actually mea...