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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Global Protect MFA login using smtp

Greeting day everyone,, is it possible to enable otp while accessing vpn GP (PA local users) by integrate smtp and getting the otp token we need to avoid the third-party tools integration also we logging with local users not radius or saml directory

Resolved! flush-dns flag in GlobalProtect registry resets to "no"

I'm currently having an issue with users having to do "ipconfig /flushdns" in order to gain access to certain network resources when connecting to VPN. There is a registry entry called "flush-dns" located under HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect\Settings which I thought I could use in order to have the client perform a...

arvesynd by • L3 Networker
  • 7682 Views
  • 3 replies
  • 0 Likes

Move license between on premise ngfw

Hello everyone,my name is Paolo.For a customer I need to move license between two on premise ngfw. I would like to know if it is possible and how much time is required for doing it.Many thanks in advanced for your cooperation.Awaiting your news. Rgds,Paolo

Export Codes - HS/ECCN/CCATS

Hi, I'm looking to obtain the export codes for some Palo Alto Network products. Can anyone point me in the right direction to obtain these? Thankyou,

db2505 by • L1 Bithead
  • 26004 Views
  • 39 replies
  • 1 Likes

Best Practice Assessment /SCM

I used to run BPA in Strata Cloud Manager, but now when I log in I can’t find the On-Demand BPA option. How can I run a Best Practice Assessment on a Palo Alto firewall?

Resolved! How to request review of residual High-Risk rating when category dispute has been resolved?

I am the volunteer webmaster for Berkshire Family History Society, a UK registered charity. I am seeking guidance on the correct process for requesting review of a Risk Level rating when the URL category dispute has already been resolved. The history is straightforward. On 11 May 2026 our domain berksfhs.org was classified by PAN-DB as Malware...

Resolved! PA-445 lost management access

Hey All, thank you for those who helped me out yesterday!I'm back with what i think is a doozy,I tried to change the firewall's login IP from 192.168.1.1 to 192.168.69.1. The problem was that the firewall already used 192.168.69.1 as its office network gateway, so we were trying to use the same IP for two different purposes. The firewall detecte...

Palo Alto Networks Training and Student Engagement Opportunities

Howdy Palo Alto Community!In addition to my employee role in the IT department, I volunteer as a staff advisor for the Islander Cyber Society (our campus cybersecurity club) at Texas A&M University–Corpus Christi.Previously, we participated in the Palo Alto Networks Cybersecurity Academy and explored offerings such as Cybersecurity Fundament...

jdean77 by • L0 Member
  • 676 Views
  • 1 replies
  • 1 Likes

Does "pre-logon" user belongs to "known" user?

Dear Comm, I was googleing alot about this topic and but only found this: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClXlCAK My specific question is, if a the User ID agent show the username "pre-logon" learned via "GP" - does this "user" counts to the "gruoup" of "known"-user which I can use in security policies? ...

Rboehme by • L2 Linker
  • 5286 Views
  • 2 replies
  • 0 Likes

Resolved! HA Configuration Sync from PA-A to PA-B?

Hello everyone, Here is the scenario: PA-A has the full configuration and a Device Priority of 50. PA-B has no configuration and a Device Priority of 100. Both firewalls are configured in Active-Passive mode and belong to the same Group ID. Under High Availability → General → Setup, for the option “Enable Config Sync”, which firewall should ha...

Route & Path Selection

I have a Cisco backround & I am currently studying Virtual Routers & Static Routes in the PA 8.0 admin guide. I am trying to understand how Metrics are used in the firewall because it sounds like Administrative Distance does the same thing. Can someone tell me if my theory is right when it comes to Palo Alto forwarding packets to an in...

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