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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Bizarre "Authentication Failed" Issue: Any OS permanently breaks if it EVER connects to my home network

Hi everyone, I am in a desperate situation. I have 1 month left to finish my PhD, and since June 1st, I have been completely locked out of my university network due to a bizarre GlobalProtect issue. I am consistently getting the "global protect authentication failed enter login credentials" error. I have tested every possible scenario, and the o...

add vsys license from HA pair managed by Panorama. Any step? Reboot required ?

I have a HA pair firewall without vsys license. Now, i would like to add the vsys license in this HA pair in production environment, Do the traffic affected ? how is HA status ? if so, how to minimize the impact for adding the vsys license ? from some document, the device will be in suspended status. some people said that the device have to r...

Resolved! [User-ID HUB Vsys] Solved Issue User-ID Behavior

Hello LiveCommunity Team! I created this post to share my experience regarding the User-ID Hub for multi-vsys environments involving some User-ID incomplete table for a specific vsys:I have an NGFW with multiple vsys, and in each vsys I have configured a unique Data Redistribution Appointing to dedicated User-ID Agents and Panorama/NGFWs, local ...

License Credit Usage per Firewall

In order to accurately bill our customers, we would like to have a breakdown of credit usage per firewall. I was able to retrieve a list of all firewalls from our panorama instances and also the credit pools and how much is used in total from palo alto API. However, there doesn't seem to be an obvious way to break it down further. Is this tec...

"Only self signed CA cert can have identical sub and issuer fields" when uploading a certificate

This message appears when uploading an external CA certificate to the sistem. "Only self signed CA certificates can have identical subject and issuer fields". It's a Microsoft-adfs autosigned CA certificate used to sign SAML messages and we can't not change that, you know if there's any way to upload this certificate to the system in order we ca...

Resolved! BPA API Query Error

With the impending demise of On Demand Best Practice in Strata Cloud Manager coming fast on 31 March , has anyone seen this error before when trying to do a on demand bpa via the AIOPS for NGFW Best Practice Assessment API. The error is error_code 1210 description is "Failed to associate AIOPS instance with TSG" but Aiops doesn't exist anymore...

Unable to ping to Secondary ISP IP from Primary ISP IP

Hello Everyone, I'm using two internet connections: a primary ISP and a secondary ISP. Is there a way to ping the public IP address of the secondary ISP from within the local network? I would appreciate it if you could share the configuration steps. Thank you so much!

URONMAPU by • L1 Bithead
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3200 dual power packs

Is the purpose of the 2nd optional power pack for redundancy? If connected to a separate PDU, does the optional one automatically supply power upon failure of the primary? Is one actually primary? What is preventing over-power from both supplying? #paloalto3200

james by • L0 Member
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Palo 3020 dagger logs

I've done a private reset to the palo, ive done a factory reset to the palo. After logging in, the command I try putting in is show interface all. comes back as server error: Error Occured: See dagger.log for information. I then type the command to view the dagger logs, "less /var/log/mp-log/dagger.log" same when i try using "tail" and I get a I...

Resolved! License needed for SD-WAN dashboard on Strata cloud manager

Hi, I need to confirm what is the license needed for SD-WAN dashboard on Strata Cloud Manager. This part of the document informing that SD-WAN dashboard is supported by Strata "Cloud Manager Essentials + Strata Logging Service" or Strata Cloud Manager Pro https://docs.paloaltonetworks.com/strata-cloud-manager/activation-and-onboarding/str...

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