General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

Discussions

GlobalProtect Release for Ubuntu 26.04 LTS ?

Hello together.recently was the new Ubuntu 26.04 LTS release, until now the provided GlobalProtect client supports only Ubuntu 24.04:https://docs.paloaltonetworks.com/compatibility-matrix/reference/globalprotect/where-can-i-install-the-globalprotect-app?otp=linux#linux When can we expect the new GlobalProtect version for Ubuntu 26.04 ? Best re...

Resolved! Customer support portal not open

Dear Team, I want to tell you whenever I login to customer service portal then its gives error . please tell how to resolve this error. Error: An unexpected error has occurred. Please contact support.

Palo Alto Networks Certified Security Professional

I’ve just begun my journey toward the Palo Alto Networks Certified Security Professional certification. As a native French speaker, I feel more comfortable studying in my first language, and I was wondering whether the training platform I’m currently using — Customer Hub - The Learning Center — is available in French. Studying in French would gr...

M.Djoko by L0 Member
  • 1186 Views
  • 1 replies
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Resolved! Restriction for generative AI application

Hello Our company has purchased licenses for certain generative AI applications, such as ChatGPT and Gemini. We would like to enforce access only through company-provided licensed accounts and block access using personal accounts or unauthenticated sessions. Can this be achieved through the firewall? Thanks,

Resolved! Export excel

I'd like to be able to export the details behind the Software NGFW Credits Dashboard in one file with the credit pool numbers. Right now i have to go into each profiles details to export

Resolved! Questions about PAN-303959

Attention: Global TPM team, Hi, I have some question about PAN-303959.----Traffic that is incorrectly identified as unknown-tcp/unknown-udp eventually drops due to an App-ID resource limitation issue.----https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-9-known-and-addressed-issues/pan-os-11-2-9-known-issues Q1...

MasaW by L2 Linker
  • 4337 Views
  • 2 replies
  • 2 Likes

Resolved! Change Geolocation IP Address

Hi When going to threatvault -> IP Feed our customer noticed his IP is wrongfully shown as US. How and where would one request to update the feed? Thanks,

ShaiW by L4 Transporter
  • 1150 Views
  • 3 replies
  • 0 Likes

SAML authentication with cookies won´t work

Dear community, In our globalprotect setup, we have client certificate authentication in the portal (transparent for user) and SAML authentication in the gatewayWe have enabled cookies in the gateway, so after first SAML authentication, the firewall won´t intitiate authentication again wile cookie lifetime is available.We have disabled single ...

Carracido by L4 Transporter
  • 1420 Views
  • 3 replies
  • 0 Likes

Resolved! GP with saml authentication always redirects to idp

Hi community! In our globalprotect configuration, with SAML authentication and cookies in both portal and gateway, we observe that the firewall will redirect to the idp always, regardless of using cookies for authentication. We can see in the GP logs the cookies are being used but in the auth.log we see the redirection from firewall to idp. Th...

Carracido by L4 Transporter
  • 1001 Views
  • 1 replies
  • 1 Likes

Existing traffic stops suddenly, and changing of interface MTU resolved it.

Hi Community, I have query related to the current issue. I need to dig it more and want to know about the behavior of issue.Issue: one of the public website is stopped working suddenly, and user unable to access the site.Behavior is previously it was working and the same MTU value, but its stopped.I got to know with the counter below client hell...

Account Permisison

Team,After logging in I am unable to access the following areas, please see the attach image: -Costumer support -Knowledge Base Could some please provide guidance on how to solve this issue? Thank you in advance.

Cloud NGFW: Mandatory Panorama Upgrade to 11.2.7-h4 or higher for managing Cloud NGFW Firewalls.

Mandatory Panorama Upgrade to 11.2.7-h4 or higher for managing Cloud NGFW Firewalls Symptom Panorama may see issues managing Cloud NGFW for AWS and Azure Firewall Resources if not upgraded to version 11.2.7-h4 or later by April 07, 2026. For Cloud NGFW for AWS, Panorama Managed Firewall Resources may see issues if Panorama AWS Plugin is not u...

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