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Resolved! GlobalProtect, Working from Home, Prisma Access and Covid-19

To all, Just wanted to post a message about the Hot Topic right now, which is Covid-19. With all of this going around, everybody's health and safely is the utmost concern. Keeping your hands clean, washing your hands (A LOT), using hand sanitizers, a...

jdelio by Community Team Member
  • 41 replies

downloads time out

Greetings, i built a new dmz with a short list of apps allowed in (trust) out (untrust) and am having issues with downloads initiated using http(s)seeing the download age out. i have allowed ssl and web-browsing and a few other apps....can anybody he...

tcsmithh by L0 Member
  • 3 replies

Resolved! Best/Most Efficient way to view exact URLs

We're currently in the process of moving over from Cisco to Palo and are still trying to work through everything. We currently have a URL profile attached to every policy and the only actions we have on categories are allow and deny. Should we set ev...

bafergel by L0 Member
  • 3 replies

PanOS ldap issue

Hiwe are facing some issues on our 3220 fw 9.1.9 (same issue in 9.1.8) ldap group membership sync is not working anymore this 3220 Fw is our Lan FWldap server profile is correctwe can add correctly group in the user group mapping, AD tree is browsabl...

Resolved! Service route and DHCP interface

Hello, We have PA-220 devices that are configured with DHCP interface for Internet access. We need to change the service route config for all update-related trafic (URL, dynamic contents, EDL, ...) since default mgmt interface has no Internet access....

PANGP virtual adapter disabled automatically

Many of users are facing issue in connect Global Protect VPN. We notice when we restart PANGP virtual adapter disabled automatically .we restart service and after that issue fix for day or two day’s but again this issue persist. Requesting you please...

SurajN by L1 Bithead
  • 2 replies

Syslog server flapping passive firewall.

I have Syslog configured in my firewall. but I am getting alerts on the passive firewall for two weeks.The service route is configured via the management interface. the alerts are generated frequently.The active firewall is working fine. Below is the...


SMTP default port change in panos 9.1.6

Hi Team, We are configuring email server for critical system alert. We have got gateway IP and port as 587. By default i think port 25 is supported for SMTP. Is it possible to change port number 587 in panos 9.1.6 ?This option is available in panos 1...

Source ip region/country showing incorrect on PA firewall

In the Palo alto firewall for the public ip source ip region is showing as US. but user is located at India.we have given access on firewall for source region India only for inbound traffic.In the traffic logs source country is showin...

SurajN by L1 Bithead
  • 3 replies

Windows User-ID agent not collecting mapping

I'm working on getting a Windows User-ID agent set up for a customer and it's not collecting logs. Checked all permisssions and service account user is in Event Log Readers and has permissions to both the install folder and registry entries. Just as ...

Resolved! Deactivate Licenses from Customer Portal

Good morning, How do we remove the expired licenses from the Customer Portal? I have 'trial' licenses that I have removed from the actual FW (delete license key ) via the CLI, and that works fine. However, if you 'refresh' the licenses on that FW, th...