password not working in active device

We have an Active/Passive Palo Alto HA setup with IPs .135 (primary/active) and .136 (secondary/passive). About a month ago, when logging in via the VIP, I landed on .136 (active at that time not sure how it became active ) and was able to access it,

Cancel my suscription

I want to cancel my subscription with Palo Alto Networks; how should I proceed?

course completion issue

i facing course completion issue ,i completed couse but it shows in progress help me to solve this problem

PA VM

how to download PA VM for practice purpose. 

Stuck in a Login Expired Loop on PA 1410

Hello all,

yesterday I was attempting to login to our Palo Alto 1410, and was met with a broken login page. Every time I enter my credentials, I get the "Your login session has expired and you have been logged out for security reasons. Please log i

SCM Fails Bootstrapping for a PA-440 Firewall

Hi All,

Has anyone ever seen this error on SCM when you want to onboard a firewall into SCM?

Request for Documentation on VPN and Routing Log Events

Hello Everyone,

I am looking for official or community documents that explain VPN and Routing system log events in detail on Palo Alto firewalls.

Specifically, I’d like to:

• Understand the meaning of log events such as ikev2-nego-ike-start, ipsec-key

Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link

Hello Team,

I am trying to register a PA-1410 device on the palo alto network support portal, but I'm running into follow issue.

After I enter Device Serial Number / Sales Order Number its throwing below error.

'Device and customer codes do not

The PA-460 firewall is inaccessible due to severe latency

Hi Friends,

1) The PA-460 GUI takes a very long time to load, often more than 20 minutes, and sometimes the firewall becomes inaccessible due to severe latency
2) We reviewed the software running status and restarted the management server process fr