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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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IPSEC to Azure establish but cannot use traceroute

Hi All We have PA 410 and has established an ipsec tunnel to Azure.We testing from PA-410 to cloud that ping, SSH, and traceroute are working normally.However, when testing from cloud to PA-410, ping and SSH work as expected, but traceroute does not function. A packet capture was performed and it was observed that the traffic UDP was dropped ...

Feature Request List

Hi community In a lot of topics there are discussions and questions about PAN-OS enhancements and missing (not yet implemented) features. So far the PaloAlto Feature Request list isn't available to the public but in a lot of these existing topics feature request IDs (FR ID) are mentionned. Even knowing that PAN-OS is already a feature rich fir...

Remo by • L7 Applicator
  • 114279 Views
  • 151 replies
  • 21 Likes

Search for old KB kA10g00000PLW6

I am looking for a this KB that I bookmarked in 2022. https://knowledgebase.paloaltonetworks.com/KCSArtcleDetail?id=kA10g00000PLW6 Can you someone point me to the new KB? Thanks, Jay

wuj by • L1 Bithead
  • 863 Views
  • 4 replies
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How to add Wildcard Domains as a destination for Firewall policy PA1420

Dear all, I have blocked the Port 80 in my network so any clients try to access the internet over the port 80 should not be allowed. But the thing is that some of the micorsoft IPs and Domains runs over the port 80. Now I want to add a new firewall rule to my palo alto 1420 to allowlist Miscrosoft IPs and domains over the port 80 and 443, ...

About side scrolling in the UI

Hi. I'm used to do side scrolling in Chrome by using this combination: shift + mouse wheel. But when I try that (for example in the Policies tab) i get "diagonal" scrolling. I think that current implementation of scrolling relies on javascript. You should look for modifiers and prevent vertical scrolling if shift was pressed. Thanks

Resolved! How to upgrade to PAN-OS 12.1 on PA-3400 (not shown in GUI)

Hello Experts, We are currently setting up a PA-3400 series firewall and would like to upgrade PAN-OS to version 12.1. Current version: PAN-OS 11.1.13 We understand that PAN-OS 11.1 may be more stable, but since it is approaching EOS within about a year, we would prefer to deploy 12.1. However, when we check under Device > Software in the G...

Quest Asc - TSF Upload take forever

I am trying to upload a TSF to the Quest Asc tool, The TSF is 120 MB. When I upload no error but it keeps spinning. I have tried it few times and no luck. I have a good stable internet and good upload/download speed. Tried different browser but no luck. The only thing I can think off is Netskope but don't see any blocks either.

ArunKu by • L1 Bithead
  • 686 Views
  • 3 replies
  • 0 Likes

PA 5540 Deployment

I recently purchased a 5540 pair and plan on deploying them in the next few months swapping out a 5250 pair. I'm curious if anyone has worked with the 5500s yet, or even PANOS 12.1? Any comments or feedback you might have based on what you've seen so far.

Resolved! why PAN‑OS version 12 is often considered not recommended

I would like to ask why PAN‑OS version 12 is often considered not recommended.Is it mainly due to stability concerns during the first year following its release?New PAN-OS 12.1 Release Cycle & 4-Year Support Policy | Palo Alto Networks>During the initial Innovation Phase (the first 12 months), we will deliver two targeted Feature Releases...

Resolved! What PAN‑OS version should we choose as the recommended release today?

Hello everyone, I have a question regarding the recommended PAN‑OS versions. In the past, Palo Alto Networks provided a web page that clearly indicated which PAN‑OS versions were considered recommended or preferred. However, recently it seems that some of those pages are no longer accessible, or at least I can no longer find them through the sam...

Resolved! Support Down??? Unable to Open tickets.

Is anyone else having issues opening support tickets this morning? We are unable to open tickets because it is mandatory to upload a TSF file, but the website does NOT allow uploading a file. It just hangs. We have confirmed that other sites like SharePoint/One Drive have no problem accepting uploads. Even making an empty 1 KB TSF file is n...

birkhojk by • L2 Linker
  • 2099 Views
  • 4 replies
  • 0 Likes

Resolved! What certificate to use for Palo Alto-provided EDL validation

Hello all, I am trying to tide up a bit the EDL configuration in our Panorama. We are using some of the EDLs which Palo Alto provides as optional. Following the official documentation at this link: https://docs.paloaltonetworks.com/network-security/security-policy/administration/objects/external-dynamic-lists/configure-the-firewall-to-access-...

paolopoz by • L1 Bithead
  • 1601 Views
  • 2 replies
  • 0 Likes

GlobalProtect IOS stuck

Good day, After updating to10.2.1 and 6.0.2 GlobalProtect client I could not connect to VPN.The problem was occurred for one endpoint. So I used the second one to connect and update the client. Also the DNS(for split tunnel) was not work. I had to make "virtual change", just to press the OK button and commit. After that DNS was working. Also the...

Pantelis by • L1 Bithead
  • 17943 Views
  • 20 replies
  • 0 Likes

Resolved! Question about my post rejection at VirusTotal Discussions

I tried 3 times to submit a false positive on https://live.paloaltonetworks.com/t5/virustotal/bd-p/VirusTotal_Discussions My post follows the format below: File Hash: <SHA256 hash> Link to Virustotal report for the file: <link> Current VirustTotal Verdict: <verdict> Description: <description> The administrator rejecte...

woeruw by • L2 Linker
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  • 0 Likes
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