Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link

Hello Team,

I am trying to register a PA-1410 device on the palo alto network support portal, but I'm running into follow issue.

After I enter Device Serial Number / Sales Order Number its throwing below error.

'Device and customer codes do not

Devices pinging only after clearing ARP table

I am having an strange issue PA firewalls reachability to some of the nodes on the network.

I have 10 identical devices connected behind this access switch and all 10 devices are accessible from the access and the core switch at any time. However, on

Is it possible to configure PA to send a reset(rst) packet when a session timeout occurs?

Hello.

I'm running a PA-1420 device.
The PAN-OS version is 11.0.3-h12.

Is it possible to configure the PA to send RST packets to both sides when a TCP session times out due to aged-out?
I read in a previous post that this wasn't possible on the PA, but

Issues with the Customer Support Portal (CSP)

When I sign into Palo Alto, there´s a problem with the "Customer Support Portal (CSP)" section. It appears in error, but when I try to contact them as indicated, nobody attends to me. What should I do? 

What is the replacement of PCNSA certification?

Good morning, everyone

I was planning to take the PCNSA certification, but I surprised when I noticed that this certification was retired in January 2025.

My question is: What is the new certification that replace PCNSA and what is the study guide

No Linux dowload available

Hi everyone,

I’m trying to get GlobalProtect VPN up and running on Linux, but the university portal only offers Windows/macOS installers—no native Linux package. I also tried signing in on Palo Alto’s site with both my personal and CPP email addresse

PAN OS 11.1 USER ID ,POLICY BLOC GROUPS

Hi Paloalto 11.1, user ID agent configured, it's pulling users with ip. 

But using policy to block or allow the internet is not working

It blocks all users; if all domain users are allowed, the internet will be allowed. If a particular group is selec

User-ID stopped working / Failed to add group to id manager

Hi Folks,

just to let you know, since I found no KB Articel for this issue. Policy Push from Panorama respectively local Commit on the Firewalls ended in strange Error Message according Group Assignment to Policy.

vsys1
Error: Failed to add group to i

Setting up a ION device in Azure

Hello,

We have 3 branch sites and we want to deploy a virtual ION device within our Azure tenant to connect it like another branch site.

1 - Is that possible? I see PA ION devices within Azure to deploy but I am not sure if it will accomplish wha

Issue with GP Access for JIO Users on PA-820

Dear Friends,

One of our customer is facing an issue with users on PA-820. According to the customer, many users are connecting to the internet via mobile hotspot using JIO SIM cards. While they can successfully connect to GlobalProtect, but they a

Issues GP in Iphones

On iPhone, the  gw for SAML authentication does not open the system browser (Safari). It opens the embedded browser. We configured the "default browser" in APP config like YES. 

In android is working fine but no in iPhones. Why? any incompatibili

we have High Severity tickets for ALERT: Warning - AAA - [Free Disk Space

/opt/traps below servers’ issue

[root@usaz15ls128 ~]# df -h /opt
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/vgRoot-lvOpt 6.0G 6.0G 20K 100% /opt

[root@usaz15ls128 ~]# du -sh /opt/traps/
5.7G /opt/traps/
[root@usaz15ls128 ~]#

[root@usaz15ls132

Policy processing order

I have a question about how policies are processed; specifically NAT vs Security Policy.

We have a NAT policy that performs destination NAT to translate all traffic to port 53 to be translated to our corporate DNS servers.

We have a security poli