Cannot create custom region

Running 10.1.6-h3 and in Panorama I go to objects, regions and click add but it won't let me add an IP Address.  We only allow US traffic using a deny policy for anything other than the US and I have a need to add a single IP address in another count

stream timeout

Hello Palo Alto World!

We are experiencing a "stream timeout" error when visiting srm.gzhtdq.com.cn (see also stream_timeout.png). When we disable GlobalProtect and do not use the VPN Tunnel, then the website works. I excluded the website from decr

Re-Opening a support case

I have a case that I need to get re-opened when the 'Manage Your Case' tab is not available. I can not open a new case because neither one of my Serial Numbers have licenses attached to them when they should. This was an RMA case that the old device

AnyDesk application is not recognised in Palo Alto version 10.2.17

Hello, team:

The AnyDesk application is not recognised in Palo Alto version 10.2.17; it is classified as SSL and I cannot block it.

Does anyone know if this is a problem with Palo Alto?

I don't have any decryption policies, In my company, we can only

Palo Alto User Agent ID Services Failing intermittently

We have 2 User ID agents on 2 different windows servers. Both User-ID agents' services are getting hung up and requiring manual intervention of services being stopped and started after couple of days. The issue has progressively been getting worse as

Trendmicro application identified as "ssl" despite of proper SNI, CN, SAN.

• We have the Trend Micro agent installed on the endpoints, and it is running smoothly. However, the application is still being identified as "ssl", even though the packet captures show the correct SNI value in the Client Hello. In the Server Hello, bo

Threat Protection Coverage for LockBit 5.0

Hi All,

We like to have clarification regarding the current threat protection capabilities of Palo Alto Networks firewalls against LockBit 5.0 ransomware, which has been reported as a newly emerging variant around September 2025.

Upon reviewing the

Global Protect 1.2.2-14 winhttpObj, error! ipaddress

Hi,

I keep getting this error when trying to connect with global protect, this pc is on the internal network. I should get the massage 'Connected Internal'...any ideas. I have included the log below and highlighted the line.

(T3776) 04/24/13 09:46:14:8