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Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Re: How and Why to Accept Solutions

I am facing this when i try to login with default password- admin and admin. i have vm kvm serious 30 days trail series. need support and help 'cfg.general.need-acknowledgement-to-login': NO_MATCHES

Resolved! Does User ID Agent 10.2.4 compatible with PAN OS 11.1.13?

I’m planning to upgrade my PA-440 from PAN-OS 10.2.8-h3 to 11.1.13. Based on what I’ve read, PAN-OS 11.1.13 is not compatible with my existing User-ID Agent version 10.2.4. I tried upgrading the User-ID Agent to version 11.0.3, but I encountered an error saying “The RPC server is unavailable.” Previously, there were no issues when using User-ID ...

account activating

I did not activate my MFA, and now the link is not working. any idea what to do ?

amr by • L0 Member
  • 2377 Views
  • 1 replies
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Multiple High/Critical Alert Detected via Port 18264 | Possible FP

Hi , i would like to seek clarification clarification regarding a threat detection observed on our Palo Alto firewall, which we believe may be a false positive. During our review of the threat log, we noticed that the detection from below source and destination via port 18264 references several filenames as win.ini, fake.cgi, note.txt, jhjr60x...

invalid password and username PA-VM 10

hi panel I recently downloaded the PA-VM 10. here are the characteristics RAM:6.5 processors:2 hard disk:60GB 2 network card in NAT 1a host-only card 1one in LAN segment I am still stuck at the login level I use admin admin at the login and password level can you help me

recv rst from server or recv from zero win from server

I'm using Global Protect to connect to the server. When I open YouTube to watch videos or run a speed test, I always receive an RST packet or a zero window message from the server. Then the client disconnects from the VPN. I want to know what's causing this? I will show the tcp dump in attach.

Juns_Net by • L1 Bithead
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  • 4 replies
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Resolved! Update PANOS to 11.2.3-h3 from 10.2.12-h2

Hello, I have 1 Panorama VM on 10.2.12.-h2 2 FW on 10.2.11-h2 Needing to update PANOS to 11.2.3-h3 due to support for some azure Firewalls net new. They are much higher version software than I have on prem so need to update PANOS so I can manage them. How or what are steps to update to PANOS 11.2.3-h3? Looking for where in Panorma to get up...

Windows Clients – Captive Portal Not Triggering with GlobalProtect Always-On Enabled

Hello everyone, We are using a Captive Portal on our Palo Alto firewall at the headquarters. When users enter the building and connect to the wireless network, a Captive Portal pop-up is presented, and users gain internet access after entering their username and password. At the same time, our end users are operating under a GlobalProtect Always...

powered down V-wire port

Good evening, I'm working on a split site redundant network, where my PA-1410 is unable to pass traffic. from what I can tell the v-wire is hard wired to the designated ports (P9 -> P19), but P19 is listed as powered down, no SFP detection. It seems to be electrically disabled at the hardware/ASIC level. Is this possible to rectify, or will a...

GlobalProtect Always-On (6.3.3-c711) – Users Stuck in “Connecting” State but Still Have Internet Access

Hello everyone, We are running GlobalProtect 6.3.3-c711 in an always-on architecture for our end users. Our setup is as follows: Always-On enabled Full tunnel configuration (all traffic routed through GlobalProtect) Portal → App settings → Restoration interval set to 0 to strictly enforce VPN usage Expectation: If VPN connectivity is una...

Resolved! PA-460 Upgrading from 10.2.3-h9 to 11.2.0

Hi Guys! I was in my way to upgrade my PA-460 from the version 10.2.3-h9 to 11.2.0, i tried to use the Validate button, to take a look at the upgrade path, but i can't see any result, but i still have my doubts, I saw that in the Documentation says that if you have 10.2.x you can jump into the 11.0 direct (Determine the Upgrade Path to PAN-...

R.Tudon by • L1 Bithead
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  • 7 replies
  • 2 Likes

Resolved! Authentication Sequence Profile with SAML

Hi, I'm trying to configure in Strata Cloud Manager an Authentication Sequence Profile for our Prisma Access Tenant so users can use two different IdPs. We are using SAML with Entra and are integrating a new company with their own Entra Tenant, so the idea is to have a sequence if the authentication fails in the first Entra it will try in the ...

Resolved! Decryption suddenly failed for all Webpages using Sectigo Certs

Hi everyone,Suddenly Websites which are using Sectigo Certs stopped working because the Certificate is not trusted anymore after decrypting. for example: a.) https://client.mobilitybusiness.totalenergies.com/signInb.) https://login.teamviewer.com/LogOn/ Our Traffic log looks like this: ( cn contains 'teamview' ) and ( error eq 'Received f...

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