unable to lunch ssl vpn client

[LCMember4717]

hi,

i recently configured ssl_vpn sccessfully and i can download the client but everytime it downloads and installs but i cant see the client ?

[reaper]

It should become visible in the start menu and the files should be located under C:\Program Files\Palo Alto Networks\Pan Connect directory.

If this is not the case, check your windows logs, you may be blocking it due to user restrictions or User Account Control

[LCMember4717]

it happens only for windows 7 x64, sorry not to mention that, my os is 3.1.6.

[gswcowboy · Accepted solution]

Can we confirm that you're utilizing all of the prerequisites?

IE - 64bit

Java - 64 bit

Netconnect - 64bit

For 64bit Windows (Vista and Windows 7)

1) Download PanInstaller_x64.jar and PanSetup_x64.jar from server

    https://<gateway>/ssl-vpn/jnlp/PanInstaller_x64.jar

    https://<gateway>/ssl-vpn/jnlp/PanSetup_x64.jar

(replace "gateway" with IP of SSL-VPN gateway)

2) Unzip PanInstaller_x64.jar, and run InstallerSetup.exe

3) Unzip PanSetup_x64.jar, and run PanSetup.exe

-Renato

[LCMember4717]

thanks the above solution worked.