11-06-2010 04:27 PM
Hello,
I have problem with my PA-500 os 3.0.2
When I try to get updates for example software I get Failed to get upgrade info. Please try later.
Policy is just fine, BUT I don't see any traffic going into updates.paloaltonetworks.com.
I setup filter and perform debug but couldn't see any traffic dst for updates.paloaltonetworks.com.
My service router mgmt is set to exernal interface.
What is mabye the most strange I can ping update site and see (in monitroing) incomplete telnet to port 80, BUT when I try this to 443 there is nothing in logs.
Any ideas?
Regards,
ifpilm
11-07-2010 02:04 PM
Since you are able to ping and telnet, this tells me that one of the services might not be working properly. There was a known memory leak on 3.0.2. If you are able to, I would recommend rebooting the device. this will free up the memory leak issue and should give you the opportunity to upgrade to a newer version. I recommend 3.0.10. Or you should open a support case.
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