Updates - problem

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Updates - problem

L1 Bithead


I have problem with my PA-500 os 3.0.2

When I try to get updates for example software I get Failed to get upgrade info. Please try later.

Policy is just fine, BUT I don't see any traffic going into updates.paloaltonetworks.com.
I setup filter and perform debug but couldn't see any traffic dst for updates.paloaltonetworks.com.

My service router mgmt is set to exernal interface.

What is mabye the most strange I can ping update site and see (in monitroing) incomplete telnet to port 80, BUT when I try this to 443 there is nothing in logs.

Any ideas?




L3 Networker

Since you are able to ping and telnet, this tells me that one of the services might not be working properly.  There was a known memory leak on 3.0.2.  If you are able to, I would recommend rebooting the device.  this will free up the memory leak issue and should give you the opportunity to upgrade to a newer version.  I recommend 3.0.10.  Or you should open a support case.

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