Updates - problem

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Updates - problem

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Hello,

I have problem with my PA-500 os 3.0.2

When I try to get updates for example software I get Failed to get upgrade info. Please try later.

Policy is just fine, BUT I don't see any traffic going into updates.paloaltonetworks.com.
I setup filter and perform debug but couldn't see any traffic dst for updates.paloaltonetworks.com.

My service router mgmt is set to exernal interface.

What is mabye the most strange I can ping update site and see (in monitroing) incomplete telnet to port 80, BUT when I try this to 443 there is nothing in logs.

Any ideas?

Regards,

ifpilm

1 REPLY 1

L3 Networker

Since you are able to ping and telnet, this tells me that one of the services might not be working properly.  There was a known memory leak on 3.0.2.  If you are able to, I would recommend rebooting the device.  this will free up the memory leak issue and should give you the opportunity to upgrade to a newer version.  I recommend 3.0.10.  Or you should open a support case.

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