Url problem

[Fagani]

Hello everybody.

I allow a url. I also allowed categories for that url, but the site still doesn't work properly. There is a problem connecting to a server on that site and it is deny

Thanks in advance

[PavelK]

Hello @Fagani

would it be possible to get more details? What are you seeing in URL and Traffic logs?

Kind Regards

Pavel

[Fagani]

When the internet is full, everything works fine.

However, the site does not fully open when provided with limited internet. Paloalto records show visits to surveymonkey.com. These visits apply to different servers. There is only one server to which deny answers come from

[PavelK]

Thank you for reply @Fagani

unfortunately based on information from your reply, I am having a difficulty to understand what the issue could be. If I were in your situation, my starting point would be looking into URL logs. The first thing I would make sure that all allowed URL categories have action set to alert. Alert action allows traffic and records the logs. Also for the policies that are getting hit by this traffic, I would check in the traffic logs for "byte received" to confirm there is a response from web server.

Kind Regards

Pavel

[Fagani]

@PavelK Thank you very much for answering me