URL recategorization


ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

L0 Member

URL recategorization



I would like to know how I can receive details on why a URL is placed in certain category and not another.  I have a specific one that I submitted (nbcnewyork.com Palo Alto states is Entertainment and Arts) however the employees submitting this for recategorization state this is a news site.  I would like the details so I can supply a reason to the employees.



Cyber Elite


Actually those two categories are really similar when you actually look at what sites are assigned where. I'm guessing that the categorization process assgined this where it did because of 'Includes sites for entertainment, celebrity and industry news.'. The site that you posted has the Entertainment section pretty heavily focused on its main page. Not to say the site isn't miscategorized, it should be assigned to News. 

Keep in mind that it can take up to 48 hours to actually get recategorized, and you'll then need to actually allow time for your firewall to pull the new categorization depending on how you've setup the firewall. 


L0 Member

Actually,  I submitted the url twice for recategorization to News but Palo Alto cameback both times that Entertainment and Arts is the correct category for it...  I will provide the employee what you mentioned, that the site has the Entertainment section heavily focused on its main page.  Thanks a lot for providing reasoning behind their categorization. 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!