User Agent

[snormoyle]

Installed the user agent on a windows 2003 server.  every time you try to start the service you get the windows box stating the service was started, but then stopped.

[sdurga]

Can you please try the following steps in this doc.

https://live.paloaltonetworks.com/docs/DOC-3233

[sdurga]

Also make sure that no other service is listening on the port that is being used by USER-ID agent, u can try changing the port and see if that helps.

[ppatel]

Try to do the following:-

Right click on 'Computer' & select Manage, then expand 'Services and Applications', then select 'Services'. Scroll down to 'User-ID Agent' & confirm whether a service currently exists. If so, please attempt to re-enter the login credentials, username/password, then attempt to see if you can launch the service.

Make sure to

• add the account that runs the service to the local admin group on the Agent computer (the above step)
• add the account to the "Event Log Readers" and the "Server operators" groups in the Domain

Let me know if that helps.

Regards

Parth

[snormoyle · Accepted solution]

Got it fixed, I appreciate the help.  Issue was that the account used was a regular user account.  I changed it to use the local service account and it started working.