user based policy not working even if the log shows correct username.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

user based policy not working even if the log shows correct username.

L4 Transporter

Hi Team,


I am facing an intermittent issue as follows.

- I have a policy based on the username in domain\username format (Domain in NetBIOS name).

I can see sometimes user traffic is not hitting this policy, but the traffic log shows with the correct username (domain\username - hope this eliminates the chance of domain normalization issue).

-As the username in the traffic log is exactly matching, not sure why the traffic was not hitting the policy.

-There is no configuration change, I can see the traffic occasionally miss hitting the policy.

-I am running PanOs 9.1.5 in 3060 with windows based UserID agent.





Cyber Elite
Cyber Elite


First three things I would look at:

1) Looking at the traffic logs everything is exactly the same for the traffic when it is and isn't hitting the expected entry? 

2) Does the entry have anything such as a schedule assigned to it that would cause the traffic to no longer match new sessions?

3) Does it match any of the known issues in a later release (like 9.1.6)

  • HTTP/2 traffic? PAN-145385
  • SSL forward proxy enabled? PAN-147847


Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!