I am facing an intermittent issue as follows.
- I have a policy based on the username in domain\username format (Domain in NetBIOS name).
I can see sometimes user traffic is not hitting this policy, but the traffic log shows with the correct username (domain\username - hope this eliminates the chance of domain normalization issue).
-As the username in the traffic log is exactly matching, not sure why the traffic was not hitting the policy.
-There is no configuration change, I can see the traffic occasionally miss hitting the policy.
-I am running PanOs 9.1.5 in 3060 with windows based UserID agent.
First three things I would look at:
1) Looking at the traffic logs everything is exactly the same for the traffic when it is and isn't hitting the expected entry?
2) Does the entry have anything such as a schedule assigned to it that would cause the traffic to no longer match new sessions?
3) Does it match any of the known issues in a later release (like 9.1.6)
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