User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

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User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

L2 Linker

Hi all ,

lately i did a palo alto implementation at a customer's site

i installed the user agent 10.0.0-30 for windows server , adjusted the ports on the agent and on palo alto

enabled user id on the internal zone 

in the connected devices tab on user agent the PAN device keeps flashing (appearing and disappearing)
and the user id agent is shown as disconnected on PAN

Does this have something to do with the fact that the customer upgraded to latest PAN os version 10.0.0 ?
assistance appreciated


Cyber Elite
Cyber Elite

are there any logs in the agent or syslog, possibly in the useridd.log (> less mp-log useridd.log) that tell you why the connection is failing?


does the connection go through the dataplane interfaces, or through a different firewall. is the windows firewall on the server configured to allow the connection (or disabled) ?



Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

There was a system log showing traffic to the server on the specified port


Windows fw disabled on the client

The connection is through the Inside interface of palo alto

did you enable debugging on useridd ? you may want to try tcpdump/wireshark to see if something interesting shows up




Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

no , i didnt enable debugging on user id 

tcpdump on traffic from PAN to the server ?

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