User ID 10.0.0 WITH PAN OS 10.0.0 PROBLEM

[AKabary]

Hi all ,

lately i did a palo alto implementation at a customer's site

i installed the user agent 10.0.0-30 for windows server , adjusted the ports on the agent and on palo alto

enabled user id on the internal zone 

in the connected devices tab on user agent the PAN device keeps flashing (appearing and disappearing)
and the user id agent is shown as disconnected on PAN

Does this have something to do with the fact that the customer upgraded to latest PAN os version 10.0.0 ?
assistance appreciated

[reaper]

are there any logs in the agent or syslog, possibly in the useridd.log (> less mp-log useridd.log) that tell you why the connection is failing?

does the connection go through the dataplane interfaces, or through a different firewall. is the windows firewall on the server configured to allow the connection (or disabled) ?

[AKabary]

There was a system log showing traffic to the server on the specified port

Windows fw disabled on the client

The connection is through the Inside interface of palo alto

[reaper]

did you enable debugging on useridd ? you may want to try tcpdump/wireshark to see if something interesting shows up

[AKabary]

no , i didnt enable debugging on user id 

tcpdump on traffic from PAN to the server ?

[Rahul.Balan]

is this issue got any resolution i am facing the same but i am on 11.0

[reaper]

did you run wireshark/tcpdump to check what might be happening with the connection?

[Rahul.Balan]

i did on PA firewall i could see reset packets but the port is locally enabled on server i could telnet to the server but not sure why the reset is coming