06-06-2022 08:17 AM
We have a user ID agent which the service is not restarting. Event viewer is not giving much information, see below. Re-install agent needed maybe?
06-08-2022 09:21 AM
The error was related to the User Id certificate. Hence, tried re-installing the certificate by downloading it from the firewall which solved the issue, and the agent is now connected.
06-06-2022 07:17 PM
What does the UaDebug.log file say? If the service can't start it's almost always an account or permissions issue. Assuming that this was working without issue previously, I would verify that your service account wasn't disabled/removed and that you have a known good password. If the account checks out, then double check permissions.
You can of course try simply uninstalling and re-installing, but I'd recommend looking into the above log file first and seeing what the app is reporting.
06-07-2022 06:34 AM
Would this indicate bad password?
06-08-2022 09:21 AM
The error was related to the User Id certificate. Hence, tried re-installing the certificate by downloading it from the firewall which solved the issue, and the agent is now connected.
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