User ID Agent - 10.0.3-10

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Palo Alto Networks Approved
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User ID Agent - 10.0.3-10

L2 Linker

We have a user ID agent which the service is not restarting. Event viewer is not giving much information, see below. Re-install agent needed maybe?

 

clewis1_0-1654528571090.png

 

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L2 Linker

The error was related to the User Id certificate. Hence, tried re-installing the certificate by downloading it from the firewall which solved the issue, and the agent is now connected.

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3 REPLIES 3

Cyber Elite
Cyber Elite

@clewis1,

What does the UaDebug.log file say? If the service can't start it's almost always an account or permissions issue. Assuming that this was working without issue previously, I would verify that your service account wasn't disabled/removed and that you have a known good password. If the account checks out, then double check permissions.

You can of course try simply uninstalling and re-installing, but I'd recommend looking into the above log file first and seeing what the app is reporting. 

Would this indicate bad password?

 

clewis1_0-1654608872211.png

 

L2 Linker

The error was related to the User Id certificate. Hence, tried re-installing the certificate by downloading it from the firewall which solved the issue, and the agent is now connected.

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