User-id redistribution not working

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User-id redistribution not working

L0 Member

I have user-id successfully configured on a fw, and i am trying to redistribute these mappings to panorama 


We are using the integrated Panos agent, 


i have created the the user-id collector name/pre-shared key on redistribution tab of the User-id Agent Setup; and configured those credentials on the Panorama's User-ID agents tab, via port 5007


But I am not getting a successful connection 


Performing a tcpdump on the mgnt interface of the firewall, i can see traffic from the panorama but no traffic going back

From the Panorama useridd.log i see, but I dont anything in the fw log


2021-03-26 23:41:15.902 -0700 Error:  pan_ssl_conn_open(pan_ssl_utils.c:755): pan_tcp_sock_open() 


Can anyone help ? 




L6 Presenter

Probably you are using a tcpdump on the firewall to see that it is not responding to USER-ID requests from the Panoema?



If so then check on the firewall if Network Connectiviy services for the managment interface if USER-ID is enabled also check the 

Service Route Configuration as maybe the firewall is sending the user-id info on another interface.

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