I am running PA local user-id agent in PAN os 8.1.3
i am facing an issue that my server monitoring is shows as 'not-connected', i am able to test the authentication and proper service account is configured. it was working fine for long time and hope ther was some windows patch in AD server recently.
when i capture in AD server, i am able to see communocation between firewall and server, when firewall queries for tree, windows server is replying the LDAP tree as well.
i am not sure how PA reads the security log and get IP-USER mapping, so not able to check the same.
in PA user-id logs, i am able to see the following error,
have you checked out these articles:
Agentless User-ID requires a useraccount that's set up for WMI to be able to read logs, while authentication and directory tree are ldap
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