User mapped via CLI but no through Web-UI

[COMIP]

Hello all:

I am trying to configure an user in a security policy but when I write the first 4 letters of his username it doesn't appear (screenshoot attached). However, it does appear throug CLI:

admin@PA1(active)> show user ip-user-mapping all | match mmlu

10.161.34.189   vsys1  UIA     idc\mmluque                      3516           3516

Any clue about the problem?.

Thanks so much,

Best regards

[zarina]

The ip-user mapping is received through the agent. If you need to use groups/users in the policy make sure to configure group mapping on the device: Device -> User Identification -> Group Mapping Settings

[panos]

debug user-id refresh dp-uid-gid

debug user-id refresh group-mapping all

debug user-id refresh user-id agent all

can you try these.how many DC do you have in LDAP profile ?

[COMIP]

Thanks for your answers. Today the user didn't appear neither CLI nor web-ui. Tomorrow I'll try it again.

@panos, in my LDAP profile I have 4 servers.

[COMIP]

Hello:

I launched the 3 commands but the problem persists, I see the user through CLI but not in web-ui.

Regards

[kprakash]

Hello Comip,

It appears that there is a mismatch between the group names that is being fetched from the agent, and from the firewall when it talks directly to the LDAP server for group mapping. Do you have any "Domain" name configured under the LDAP server settings? If so, can we delete the domain name and commit the changes, and see if it makes a difference?

Thanks and best regards,

Karthik RP

[COMIP]

I have the domain 'idc' configured in 'Domain' field. I manage Palo Alto through Global Protect VPN authenticated through LDAP and if I delete the idc in that field, I am not be able to authenticate through Global Protect, my user appears as 'invalid user'.

Best regards