User mapping not happening properly

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

User mapping not happening properly

L3 Networker

We have recently added a user in the server list.

We are able to see the user in LDAP but when it comes to firewall we are not able to see the user in security policy.

When i checked the user with following command

show user ip-user-mapping all | match user name

I am not able to find that user as well.

As a trouble shooting can i restart the user mapping software at firewall end and check?

 

Cheers

2 REPLIES 2

L4 Transporter

@Vijaygvasan,

resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again.

you can try to refresh the group-mapping:

refresh: debug user-id refresh group-mapping

reset: debug user-id reset group-mapping

if it does not work, also you ca try to refresh the user-ip-mapping agent:

for certain IP: debug user-id refresh user-id ip (ip) agent (Agent-name)

for certain agent, : debug user-id refresh user-id (Agent-name).

for all agents : debug user-id refresh user-id all.

for more info check this out: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK

 

Thanks for sharing the insights

 

Cheers

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!