VPN Issues with SAP

[F.Pinar]

I got intermitent connection affecting production PA-5220 VERSION 11.1.13 . Global protect 6.2.8-1045 

troubleshooting : 

• The VPN tunnel temporarily disconnected and routing entries associated with the tunnel were removed.
• The GlobalProtect client subsequently recreated and reconfigured the virtual adapter.
• A new IP address assignment was received from the GlobalProtect Gateway.
• Tunnel routes were reinstalled after the adapter initialization completed.
• Connectivity was restored immediately after the virtual adapter became operational.

Preliminary analysis indicates that the VPN interruption coincided with a reinitialization of the GlobalProtect virtual adapter. The client removed tunnel routes, recreated the adapter configuration, obtained tunnel parameters from the gateway, and successfully restored connectivity. At this stage, no gateway-side failure has been identified, and further analysis is required to determine whether the trigger originated from the endpoint, the virtual adapter layer, or a known GlobalProtect software defect.

Do you have identify any known issue about this behavior ? 

[JayGolf]

Hi @F.Pinar ,

I don't see any known issues related to your panos and gp version. Can you try completely uninstalling and reinstalling the GP Client?

Uninstall GlobalProtect via the installer or 'Uninstall or change a program'
       2. Delete the installation folder: C:\Program Files\Palo Alto Networks\GlobalProtect.
       3. Delete the cookies folder contents: C:\Users\<username>\AppData\Local\Palo Alto Networks\GlobalProtect.
       4. Delete registry keys: HKEY_CURRENT_USER\SOFTWARE\Palo Alto Networks\GlobalProtect and HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect.
       5. Run sc delete PanGPS from an administrative command prompt.
       6. Reboot the PC.