Wildfire - email notification issues

[lewis]

Has anyone else experienced wildfire email notifications not being sent to all team members?

Basically we have 3 team members who are all setup the same to recieve wildfire email notifications. One team member gets about 95% of the notficitions via email the other 2 team members only get 5% of the notifictions via email. This has been ongoing for about a month and a support ticket is open.

Just talked to another PA customer and they are experiencing the same symptoms as us too. Seems it is a backend issue at PA.

Any thoughts to help resolve this would be much appreciated

WildFire

[Raido_Rattameister]

You have configured email notifications in Wildfire portal?

I usually prefer to set them up on firewall.

This gives flexibility where I can specify based on policy what Wildfire events I just want to log and for what immidiate notification is needed.

For example seperate requirements for SMTP traffic:

Internet > Spam filter in DMZ (log only)

Spam filter in DMZ > Exchange in Servers zone (notify)

[lewis]

Yup. In the wildfire portal all 3 of us have them set to only send notifications for malware. This had always functioned properly until about a month ago. 

also of note that i forgot to mention is we do not even see these notifications arriving to our spam gateway. For example admin 1 gets 45 malware WF notifications and see all 45 email notifications in spam gateway sent to admin 1, meanwhile admn 2 and admin 3 configured the same as admin 1 receive 3 malware WF notifications and no wildfire email notifications sent to admin 2 and 3 are in the spam gateway either.

[Anon1]

Hi,

we encounter the same. Since some weeks the email report function from Wildfire cloud is not reliable. I have also a ticket open.

[lewis]

apparently there is a backend issue that is being worked on. not sure when it will be corrected.