Windows 10 Global Protect (Version 3.1.1) Portal Config Does Not Exist

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Windows 10 Global Protect (Version 3.1.1) Portal Config Does Not Exist

L0 Member



I have a new laptop.  Windows 10.  I have installed Global Protect version 3.1.1.  After entering the portal IP and user log in information I cannot connect.


Details of the log are as follows:


(T9344) 10/21/16 12:49:07:580 Debug( 526): WscCallback
(T9344) 10/21/16 12:49:07:580 Debug( 528): SetWscEvent
(T5828) 10/21/16 12:49:10:587 Debug( 404): before check wsc
(T5828) 10/21/16 12:49:10:587 Info (6195): Portal config does not exist
(T5828) 10/21/16 12:49:10:587 Debug(6202): Failed to get wsc-autodetect from config, try local
(T5828) 10/21/16 12:49:10:587 Debug( 358): wsc-autodetect is disabled
(T5828) 10/21/16 12:49:10:587 Debug( 393): before WaitForMultipleObjects
(T2856) 10/21/16 13:29:13:300 Debug( 284): Received session change, event type 7, session 1
(T2856) 10/21/16 13:29:13:300 Info (1196): lock off session 1
(T2856) 10/21/16 13:29:41:418 Debug( 284): Received session change, event type 8, session 1


Any help would be appreciated.  All other windows 8, 7 and xp clients are connection successfully.


L4 Transporter

Try to delete all files under


C:\Users\abc\AppData\Local\Palo Alto Networks\GlobalProtect
reboot laptop and give a try
SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 |

L7 Applicator

Is your portal config on the firewall open to any authenticated user. What happens when you connect via a browser. What do you see in the firewall system logs.

L0 Member

Pls follow below step  may issue will get resolve 


1. Launch an elevated (admin) powershell window.

2. Enter the following command.

Stop-Service winmgmt -Force; winmgmt /resetrepository

3. Restart the computer you just reset the WMI repository on.

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