Windows 10 Global Protect (Version 3.1.1) Portal Config Does Not Exist

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L0 Member

Windows 10 Global Protect (Version 3.1.1) Portal Config Does Not Exist

Greetings

 

I have a new laptop.  Windows 10.  I have installed Global Protect version 3.1.1.  After entering the portal IP and user log in information I cannot connect.

 

Details of the log are as follows:

 

etWscEvent
(T9344) 10/21/16 12:49:07:580 Debug( 526): WscCallback
(T9344) 10/21/16 12:49:07:580 Debug( 528): SetWscEvent
(T5828) 10/21/16 12:49:10:587 Debug( 404): before check wsc
(T5828) 10/21/16 12:49:10:587 Info (6195): Portal config does not exist
(T5828) 10/21/16 12:49:10:587 Debug(6202): Failed to get wsc-autodetect from config, try local
(T5828) 10/21/16 12:49:10:587 Debug( 358): wsc-autodetect is disabled
(T5828) 10/21/16 12:49:10:587 Debug( 393): before WaitForMultipleObjects
(T2856) 10/21/16 13:29:13:300 Debug( 284): Received session change, event type 7, session 1
(T2856) 10/21/16 13:29:13:300 Info (1196): lock off session 1
(T2856) 10/21/16 13:29:41:418 Debug( 284): Received session change, event type 8, session 1

 

Any help would be appreciated.  All other windows 8, 7 and xp clients are connection successfully.

Highlighted
L4 Transporter

Re: Windows 10 Global Protect (Version 3.1.1) Portal Config Does Not Exist

Try to delete all files under

 

C:\Users\abc\AppData\Local\Palo Alto Networks\GlobalProtect
 
reboot laptop and give a try
SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 | CCIE-SEC-Attempted
Highlighted
L7 Applicator

Re: Windows 10 Global Protect (Version 3.1.1) Portal Config Does Not Exist

Is your portal config on the firewall open to any authenticated user. What happens when you connect via a browser. What do you see in the firewall system logs.

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