I'm working on getting a Windows User-ID agent set up for a customer and it's not collecting logs. Checked all permisssions and service account user is in Event Log Readers and has permissions to both the install folder and registry entries. Just as a test, I had the customer add the service account to the domain admins group and the user mapping started populating immediately. Any permissions that I'm missing? If not, what could be wrong on the AD side preventing Event Log Readers from viewing the logs?
Check out this article. My guess is something might have been missed/overlooked?
Once thing we found that worked better for us were using the Exchange logs instead. Outlook is always hitting Exchange and authenticating, so if a user moves their laptop or goes wireless, its a faster transition on the firewall side of things.
You mean is the user configured in the user-id agent the same one in the "event log readers" group? Yes. The user configured in the agent has been added to the group, is permitted to log on as a service, has rights to the PAN folder under Program Files (x86), and has rights to the PAN registry entries listed. Like I said originally, all permissions and groups and things associated with the service account user were double and triple checked.
EDIT: You are absolutely right though that this is an authorization issue because like I said adding the same user to Domain Admins makes it work. I've done dozens of user-id installs before and this is the first time I've had it not work when all documented permissions where in place.
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