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Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Inquire how to stop EDL updates from going through Proxy Server

I'm currently receiving Palo Alto updates via proxy server.Device > Setup > Services > Proxy ServerI have now built an internal web server to use EDL.I want to update EDL without going through Proxy Server.I set EDL Source/Destination in the service route setting, but it is being updated through the Proxy Server.Is it designed to follow...

NGFW Credits?

Our VM-300 virtual NGFW appliance license expired, therefore we have no support. I contacted my reseller (SHI) and was sold 32 credits. My problem is that I don't know how to activate these credits. The documentation indicates there should have been a link embedded in the email, however the only links are to the Tech Docs. Now, after being o...

Resolved! Advanced URL Filtering

Hi Anyone, Even I read these docs as below, I could not understand well.https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-new-features/url-filtering-features/advanced-url-filtering.htmlhttps://www.paloaltonetworks.com/apps/pan/public/downloadResource?pagePath=/content/pan/en_US/resources/datasheets/advanced-url-filtering Do I still need exist...

emr_1 by • L6 Presenter
  • 6515 Views
  • 4 replies
  • 1 Likes

PA-1420 11.0.2-h2 - Monitor - Logs - Traffic - Over 10 minute delay

Trying to look at specific traffic to troubleshoot a connectivity issue and noticed that all Monitor - Logs - Traffic results were 10 minutes or more behind the current time. 2 recently installed PA-1420's in HA. Previous PA-3220 did not have this issue. Is this expected behavior? System time was 15:12 when screen was grabbed. Thanks!

DeanKorfanty_0-1705699018718.png

Registering new PaloAlto firewall using ZTP Mode

Hi Team, We just now bought a new PaloAlto firewall. Now getting it registered using ZTP mode. The device registration succeeded but then I got an email saying "Palo Alto Networks Support Portal for the account Arrow U.S. has been rejected.". What does that mean? I'm stuck at the final page of device registration with the following message...

CDL rest api support ?

Hi, I am new to PANW products. I tried googling to find REST APIs to fetch logs from Cortex Datalake but with no success. Is there a way to fetch logs from Cortex Datalake via script ? (like REST API to fetch vales from Panorama) Thanks,

saswins by • L1 Bithead
  • 5641 Views
  • 3 replies
  • 0 Likes

The device rebooted because of the ZTP settings.

While aging the firewall for delivery to a customer, the following message occurred and the firewall rebooted.<The system is shutting down due to System Reboot initiated to start ztp again.> 。There are no configuration settings. I simply left the firewall on to check the health of the machine.Does anyone know why this message is occurring?...

NTLM authentication 10.2 PANOS

Hello team, We need to know if in PanOS 10.2.x version the NTLM functionality is possible to have it configured. Is possible configure NTLM in version 10.2.x? If it is not possible to have it configured, we want to know in which official documentation it is indicated that it cannot be used and other alternative. Finally, we need to know how it w...

Alpalo by • L4 Transporter
  • 2709 Views
  • 1 replies
  • 0 Likes

Resolved! Autocommit fails after upgrade 10.0.4 10.1.11-h1 (PA-410)

Hi team, I upgrated from version 10.0.4 to version 10.1.11-h1 model PA-410 and now autocommit is fails "" Client logrcvr registered in the middle of a commit/validate. Aborting current commit/validate.Management server failed to send phase 1 to client logrcvrCommit failedFailed to commit policy to device "" I tried to restart process logrc...

Alpalo by • L4 Transporter
  • 2348 Views
  • 2 replies
  • 0 Likes

commit issues

Anyone else getting: Error: Error reading tom datafailed to handle CONFIG_UPDATE_START(Module: device)Commit failed Issue been logged with Palo for a month now and still not solved I was running 8.0.3 when it happen and rolled back to 8.0.1 and still have the issue

Verify CA root certificate

Hi, Related to the new Emergency Update Required - PAN-OS Root and Default Certificate Expiration After you do the workaround to renew the certificate. Is there any way to check the new validation date for this internal cetificates to check its now correct? thanks

BigPalo by • L4 Transporter
  • 3658 Views
  • 4 replies
  • 0 Likes

Resolved! Difference between Summary database vs Detailed logs on Custom Report

Hi everyone, I have a question about what difference between Summary database vs Detailed logs on Custom Report - When we create a report, if we use the Summary database in many of the conditions that we created, We found that when we press Run Now, the data cannot be displayed. But if we use Detailed Logs, the results can be displayed normall...

HA dedicated port inop

I setup active-passive PA-5410 firewalls (brand new) and I can't get the HA ports to communicate. The secondary has activity lights when I plug into a switch, but the other one is completely death. Is it possible that I received a new PA-5410 with a bad HA port from Palo Alto, or how can I check its status (via browser or CLI)? I configured the ...

possible to know what triggered malicious website classification on my website?

I run a small website (www.milkywayidle.com) which is an online game ran directly in the browser. after a few recent updates around 2-3 weeks ago, I saw noticed that https://urlfiltering.paloaltonetworks.com/query/ classified my website as malicious. I requested reclassify and it quickly classified to "game". However around the same time many us...

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