I want to see the hops between the source and destination when I do tracert from my PC to an IP.
The tracert is shown as completed.
I followed the following kb but didn't work: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfsCAC
I disable Zone protection from the Zone initiating the conection(Trust) a few minutes but only shows the Firewall's IP. Then I enable again Zone protection and I didn´t see any hops, just the trace complete.
I was wondering if this is out of the reach of PALO ALTO & must be because of my ISP.
-Note: Using a different ISP I am able to see the hops between the source & destination.
So the real question on this would be if you are seeing the packets getting dropped in the global counters as described in the KB, that would tell you if Zone Protection is at play. If you are seeing the firewall's interface IP however and then not seeing anything further it's likely your ISP is the issue; if the same exact setup is working when routing through a secondary ISP connection then it's 100% an ISP issue and not the firewall.
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