Clear Global Protect Cached credentials.

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

Clear Global Protect Cached credentials.

L1 Bithead



Is there a way to clear cached Global Protect credentials on a Windows 10 machine? The user has put in the wrong username and every time it goes to reconnect it reverts to the old credentials even though the new ones are successful. Client version is 5.2.11.




Hi @DanielC_LCC ,

Try the following:

- After successfull login open GlobalProtect settings

- Go to general tab and click Sign Out

This should drop the exiting VPN connection and force re-authentication.


The other way  "dumb" way would be to create temp GP portal profile matching only for this user and set the "Save user credentials" to No. Tell the user to refresh its VPN connection (sandwitch menue on the top right corner of GP gui) so the agent will get the new config. After that you can remove the temp GP portal profile ask the user to refresh again, which should prompt the user for credential (because no cache) and get the new config to cache again. (but this time with correct creds)



Cyber Elite
Cyber Elite


The credentials are actually stored in the Credential Manager or Keychain depending on if you're using Windows or macOS, so you can just clear them if you want to reset that. On very old releases they were stored encrypted in the registry, but that stopped in 4.0 or 4.1 or something like that. 

  • 2 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!