Enhanced Security Measures in Place:   To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.

Costa Rica Global Protect users are automatically falling back to the Hong Kong gateway

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Costa Rica Global Protect users are automatically falling back to the Hong Kong gateway

L0 Member

Hello Team,

 

We can see the user through STRATA logging services logs that user in Costa Rica regions are automatically connected to the Hong Kong gateway.

Also, we got escalation from client that they have seen Hong Kong users are accessing the URL.

The users are facing high latency issue if they automatically connect to Hong Kong gateway. 

We do not want users to auto fallback to the Hong Kong gateway.

We created US Northwest gateway and ask users to connect to same also change the gateway priority but still facing the same issue.

Global Protect version is 6.1.5

 

1 REPLY 1

L2 Linker
  • 153 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!