For details on cookie usage on our site, read our Privacy Policy
Gateway WAN-IP Could not connect to the gateway. Please contact your IT adm
- LIVEcommunity
- Discussions
- Network Security
- GlobalProtect Discussions
- Gateway WAN-IP Could not connect to the gateway. Please contact your IT adm
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
Gateway WAN-IP Could not connect to the gateway. Please contact your IT adm
- Mark as New
- Subscribe to RSS Feed
- Permalink
05-06-2020 07:40 AM
Hi community,
I recently got a problem but I can't find the cause of it. In GlobalProtect the following error message was displayed:
WAN-IP gateway Could not connect to the gateway. Please contact your IT administrator.
It's normal now, but what could have happened?
- Mark as New
- Subscribe to RSS Feed
- Permalink
06-09-2020 10:15 AM
In this case, WAN-IP is the Name of the Gateway that the GP Client was trying to connect to.
There can be problems when there is a proxy on the local (GP Client) network.
If others were having the same issue at the same time, that would indicate the Gateway was unreachable (maybe ISP down, a bad security policy dropping TCP 443/UDP 4501 connections to the Gateway, etc.)
- Mac devices unable to authenticate to Global Protect in GlobalProtect Discussions
- Azure SAML double windows to select account in GlobalProtect Discussions
- Some users not able to connect to GlobalProtect in GlobalProtect Discussions
- GlobalProtect VPN settings in GlobalProtect Discussions
- Global Protect Gateway on PA500-VM in GCP in GlobalProtect Discussions
Show your appreciation!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
