05-06-2020 07:40 AM
Hi community,
I recently got a problem but I can't find the cause of it. In GlobalProtect the following error message was displayed:
WAN-IP gateway Could not connect to the gateway. Please contact your IT administrator.
It's normal now, but what could have happened?
06-09-2020 10:15 AM
In this case, WAN-IP is the Name of the Gateway that the GP Client was trying to connect to.
There can be problems when there is a proxy on the local (GP Client) network.
If others were having the same issue at the same time, that would indicate the Gateway was unreachable (maybe ISP down, a bad security policy dropping TCP 443/UDP 4501 connections to the Gateway, etc.)
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