Global Protect Authentication with Azure AD SSO failing

[Ben-Price]

Hi,

I am receiving the below error when trying to sign into Global Protect using Azure AD SSO. This is being set up for the first time. Any ideas what this means or where I can look?

2021-11-30 13:19:35.231 +1100 debug: _log_saml_respone(pan_auth_server.c:348): Sent PAN_AUTH_FAILURE SAML response:(authd_id: 6998778942614154583) (SAML err code "2" means SSO failed) (return username 'Test.User@company.com') (auth profile 'Azure-AD-SAML') (reply msg 'SAML single-sign-on failed') (NameID 'Test.User@company.com') (SessionIndex '_a4abc986-aa3c-4717-923c-39a4e7717d00') (Single Logout enabled? 'No')

[SubaMuthuram]

@Ben-Price , Hi 

Have you resolved this issue, I am getting the same issue, In GP logs I am seeing below error,

"Username from SAML SSO response is different from the input" 

Any thoughts ?

[MP18]

@Ben-Price 

Please check this article

Support for multiple username formats was added in 8.1:

https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-new-features/user-id-features/support-for-multip...

Regards