Global protect clients can't access Azure network.

Reply
Highlighted
L0 Member

Global protect clients can't access Azure network.

We instituting Azure site recovery.   We brought up IPSEC vpn tunnel to azure.  I can access the Azure network segment (VMs) while on prem.  However, when working remotely via Global Protect the Azure network is not reachable.  Any suggestions?


Accepted Solutions
Cyber Elite

hi @tsandoval 

First you should take a look in monitor tab to check for some initial informations where the connection could fail:

  • Is the connection allowed?
  • Does the connection have the correct egress interface?
  • Is NAT applied / or not applked the way you configured it?
  • Are there any bytes received?

 

View solution in original post

Highlighted
L0 Member

The problem was on the Azure side. Adding the IP range under local network gateway solved the problem.

View solution in original post


All Replies
Cyber Elite

hi @tsandoval 

First you should take a look in monitor tab to check for some initial informations where the connection could fail:

  • Is the connection allowed?
  • Does the connection have the correct egress interface?
  • Is NAT applied / or not applked the way you configured it?
  • Are there any bytes received?

 

View solution in original post

Highlighted
L0 Member

The problem was on the Azure side. Adding the IP range under local network gateway solved the problem.

View solution in original post

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!