10-16-2023 10:24 PM
Hello.
10-17-2023 07:21 AM
If it's just a single device not connecting it's likely going to be something with the device and it's unlikely that installing it via the APK is going to fix things. That being said, you can get the APK via the support portal under 'Software Updates'. Unless you have an MDM to lock the version, it'll keep trying to update as soon as you install it if you try to utilize an older version however.
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