Global Protect Licensing issue
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Global Protect Licensing issue

L0 Member

Hi,

 

We use Global Protect to access certain portals. For our usage we did not require a license according PA Licensing Docs. However, to solve an issue, a couple of months ago someone installed a "free" License and that expired yesterday.

 

We now have a problem where we cannot access portals through the VPN because we need to get the 5250 back to the state of not requiring a license (due to the full, free one being installed).


Does anyone know of a way that we can get the 5250 back to condition where it does not recognise a license was installed?

 

Or:

 

A way of installing another free license to ensure we can at least get the gateway back up again?

 

Any help would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

L7 Applicator

did you not take a snapshot...  perhaps look in device, setup, operations to see if you have an earlier autosave.

 

here is cli to remove licenses, not sure if it will help,,,

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC

View solution in original post

2 REPLIES 2

L7 Applicator

did you not take a snapshot...  perhaps look in device, setup, operations to see if you have an earlier autosave.

 

here is cli to remove licenses, not sure if it will help,,,

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC

View solution in original post

Community Team Member

Sorry to butt in, but I need to contact @MickBall  I have something LIVEcommunity related that I need to talk with you about. Please contact me - jdelio@paloaltonetworks.com  Thanks! 

LIVEcommunity team member
Stay Secure,
Joe
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