Global Protect Licensing issue

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L0 Member

Global Protect Licensing issue

Hi,

 

We use Global Protect to access certain portals. For our usage we did not require a license according PA Licensing Docs. However, to solve an issue, a couple of months ago someone installed a "free" License and that expired yesterday.

 

We now have a problem where we cannot access portals through the VPN because we need to get the 5250 back to the state of not requiring a license (due to the full, free one being installed).


Does anyone know of a way that we can get the 5250 back to condition where it does not recognise a license was installed?

 

Or:

 

A way of installing another free license to ensure we can at least get the gateway back up again?

 

Any help would be greatly appreciated.


Accepted Solutions
Highlighted
L7 Applicator

did you not take a snapshot...  perhaps look in device, setup, operations to see if you have an earlier autosave.

 

here is cli to remove licenses, not sure if it will help,,,

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC

View solution in original post


All Replies
Highlighted
L7 Applicator

did you not take a snapshot...  perhaps look in device, setup, operations to see if you have an earlier autosave.

 

here is cli to remove licenses, not sure if it will help,,,

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC

View solution in original post

Highlighted
Community Team Member

Sorry to butt in, but I need to contact @MickBall  I have something LIVEcommunity related that I need to talk with you about. Please contact me - jdelio@paloaltonetworks.com  Thanks! 

Stay Secure,
Joe
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