04-28-2025 09:26 AM
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Model |
PA-1410 |
it does not allow updating the VPN to a current version in the equipment, when the users connect they try to update and it does not do any process and remains in version 6.2. 4 This case was reviewed on another occasion with you and I was indicated that the solution was that by using an FQDN to route traffic to the portal (either through the GP app or via web) that is mounted on a public IP, it is necessary that when connected to the VPN, these FQDNs are reached and successfully resolved by the DNS for the agent update is completed.
04-29-2025 03:02 PM
The explanation that you received the first time is correct and that is a requirement for the agent to actually upgrade properly. That isn't the only reason you can run into issues however.
What is the client-upgrade set to in your app-config? What is your connection method? Are you seeing the issue on every user that connects?
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