GlobalProtect client stopped working on Mac:

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

GlobalProtect client stopped working on Mac:

L0 Member

I started getting the following error message yesterday on Mac running MacOS 13.4.1. GlobalProtect version 5.2.10-6. The computer was upgraded two weeks back and has been working fine connecting to the VPN. User can log into globalprotect.domain. Also when the credentials are being checked properly - when wrong password is entered, the user gets the incorrect credentials error message.

 

Connection Failed

Gateway: The network connection is unreachable or gateway is unresponsive. Check the network connection and reconnect.

 

User can connect to other network resources just fine - only runs into issue when connecting via GlobalProtect.

The only weird entry I could find from debug logs is the DNS.txt file where none of the resolvers except local are reachable.

DNS configuration

resolver #1
nameserver[0] : 192.168.30.1
if_index : 11 (en0)
flags : Request A records
reach : 0x00020002 (Reachable,Directly Reachable Address)

resolver #2
domain : local
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300000

resolver #3
domain : 254.169.in-addr.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300200

resolver #4
domain : 8.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300400

resolver #5
domain : 9.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300600

resolver #6
domain : a.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 300800

resolver #7
domain : b.e.f.ip6.arpa
options : mdns
timeout : 5
flags : Request A records
reach : 0x00000000 (Not Reachable)
order : 301000

DNS configuration (for scoped queries)

resolver #1
nameserver[0] : 192.168.30.1
if_index : 11 (en0)
flags : Scoped, Request A records
reach : 0x00020002 (Reachable,Directly Reachable Address)

0 REPLIES 0
  • 604 Views
  • 0 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!