GlobalProtect gateway limit

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GlobalProtect gateway limit

L1 Bithead

We have a pair of PA-850 firewalls, and we are running into an error when pushing configuration from Panorama that contains 7 GP gateways (6 external and 1 internal), and 6 portals.

 

. global-protect -> global-protect-gateway -> GlobalProtect AlwaysOn constraints failed : Maximum number of GlobalProtect gateway configuration exceeded

 

The only related documentation I can find is https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClidCAC, which states that the number of "external" gateways for a PA-850 is limited to 12. We have spoken with support, and they insist that the limit is gateway + portal, even though I can continue to add ports and push the config to our PA-850 with no issues, and that it is in direct contradiction with what the published documentation states. I have also tested by deleting 2 portals (4 remaining) and still cannot add a 6th external gateway, with 1 internal gateway.

 

We are getting no help from support, and getting frustrated with the lack of a path to resolution. I can accept it if the gateway limit is indeed 6 (or combined limit of 12 for gateway + portal), as long as it is states clearly as such in any published documentation.

 

Anyone else ran into a similar situation?

6 REPLIES 6

L0 Member

Hello Peter , 

 

Hope you are doing good.

 

I just wanted to update you that I am checking internally regard this issue and I am trying to replicate this problem in my lab device.

 

I’ll update you as soon as I have further information.

 

Thank you!

Hi Abahrami,

 

Thank you for looking into this for me. 

 

Peter

L2 Linker

Did you ever get an answer?  I have a case opened today for adding a 7/8th gateway to an 850 running 9.0.12 with the same error message failing.

L1 Bithead

unfortunately, no. We never got a response/solution out of support. I have tested this again today, and we still have the same limit

L2 Linker

I'll update you on my case status when I get one.  As of right now, it noted it *should* be fixed in 9.1.11

 

PAN-112175
Fix in 9.1.11 ETA 8/5/21

L2 Linker

Just an update - asked TAC to confirm bugID was correct.

 

Engineering did duplicate it to previously found PAN-112175.
Fix in 9.1.11 ETA 8/5/21

 

No plans to backport to 9.0.x yet. 

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