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09-24-2021 02:11 PM - edited 09-24-2021 02:13 PM
Is there a way to restart the Globalprotect module? PC and Mac users on Globalprotect are unaffected, its only on mobile devices.
This suddenly stopped working this morning. I even tried manually setting the DNS in the VPN profile to our internal DNS but is still not resolving. This is happening to all clients starting this morning.
09-25-2021 08:36 PM
You can attempt to restart the sslvpn-web-server process with the command debug software restart process sslvpn-web-server and give that a go. Generally speaking though I wouldn't recommend that if your PC and Mac users are working properly, and I'm not sure it would actually fix this particular problem.
If you have an HA pair I would recommend simply failing over the traffic to the passive member and seeing if that resolves the issue. Otherwise I would start planning a time to restart the box.
10-01-2021 01:07 PM
Havent tried doing the sslvpn-web-server reset, however we performed a failover to the HA pair and the issue is still occurring so I assume we should restart both boxes at some point.
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