Global Protect Logs Cookie Expired Before Expected

I am trying to understand how I could have two Global Protect cookie expiries within a half hour of successful certificate authentication. 

7:04 Certificate Auth Successful and IP assigned

4/12/2022 7:04 portal-auth login Certificate LAPTOP-ADHDS8HOL

Problems with Android through SAML in global protect

Hello,

When trying to log in through SAML in global protect, the password typing is very slow, taking about a minute to be able to type it. 

Affected devices:
- Samsung SM-T585/ Android 8.1.0
- Samsung SM-T595/ Android 10
Global protect version:
Global pro

GP - Split tunnel is working like full tunnel

Hello All!

I configured the GP to be a split tunnel. When I connect, I can access internal resources, but no Internet access. Normally, a default GW gets assigned of 0.0.0.0 on the PAN adapter I thought. There's no GW. External traffic is trying to r

Global Protect on MAC stuck at Portal Prelogin

Hi !

I am trying to connect to GlobalProtect via Mac - on Windows (same user) everything works fine. 
Pressing the Connect button on Mac shows the Azure Login + 2MFA appears as expected but as soon as I enter the Code
a blank screen appears and Logs are

How is it determined if a patch is "missing" or not?

Hypothetical scenario:  All Windows 10 clients connecting to Globalprotect.  All are managed by System Center Config Manager.

I have a HIP Object that matches if there are any patches missing with a severity of 1 or greater.

I have a HIP profile with t

Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

user in S Africa - cannot reliably connect or even see corp UK gateway

1. user is on a Mac running GP 5.2.10-6

2. user is running macOS Big Sur v11.6.3

3. all her gateways worked correctly before she left London for S Africa

4. her home internet, as far as one can tell, seems to work correctly

5. if she tries her other gate

GP connection issues while in Mexicvo and Dubai

We have multipe clients in Mexico and Dubai that are having issues with the GP client (5.2.9-35) connecting.  I have a ticket opened but figured I woudl post as well. 

What to look for in GP logs: certificate auth

I am having some users who experience Connection Failed for the certificate auth Global Protect session.

What are the top 4 or 5 things I should look for in Global Protect debug logs to pin down what's 

behind this message?

On the back PAN side I am o

GlobalProtect 6.0.0 testing and issues

Hi all,

I have just installed 6.0.0 to test. Has anyone else had chance to test 6.0.0?

I previously had 5.2.11 installed without any issues, and the GW is on 10.1.2

The issues that I am seeing with 6.0.0 are-

• Slower authentication with SSO via SAML-an

GP 5.2.5 disconnects in connected standby

We recently upgraded our clients to 5.2.5 and since then we have had numerous reports (and I have experienced it myself) of disconnects occurring as soon as the comouter goes into modern standby/connected standby.

We have the computers setup to Never

HI All, can you support any one of the below issue ...1. after enter user credential and VPN error is showing like connection not established

can you support any one of the below issue ...

1. after enter user credential and VPN error is showing like connection not established and contact 

How to issue private IP addresses for clientless VPN users?

Hi All,

We have a small concern such that we need to issue private addresses for clientless VPN users. We configured the IP pool for the relevant user group but it seems like the user's source address is the remaining as a public IP. Let us know how

Multiple Portals on the same firewall for SAML testing

I would like to test and then gradually deploy Azure MFA SAML authentication. So as not to interfere with the current Portal and Gateway on this firewall I would like to set up a second portal on the same firewall. Can someone tell me if this is poss

Global protect authentication

Hi team,

In Global protect, is it mandatory for the user to authenticate in the portal and also in the gateway? I have tried to remove the authenticator in at least one of them so that it does not ask 2 times for user and pass without success.

Any idea