Globalprotect mobile clients unable to resolve DNS

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Globalprotect mobile clients unable to resolve DNS

L0 Member

Is there a way to restart the Globalprotect module?  PC and Mac users on Globalprotect are unaffected, its only on mobile devices.

This suddenly stopped working this morning.  I even tried manually setting the DNS in the VPN profile to our internal DNS but is still not resolving.  This is happening to all clients starting this morning.

2 REPLIES 2

Cyber Elite
Cyber Elite

@JonathanLauw,

You can attempt to restart the sslvpn-web-server process with the command debug software restart process sslvpn-web-server and give that a go. Generally speaking though I wouldn't recommend that if your PC and Mac users are working properly, and I'm not sure it would actually fix this particular problem.

If you have an HA pair I would recommend simply failing over the traffic to the passive member and seeing if that resolves the issue. Otherwise I would start planning a time to restart the box.

Havent tried doing the sslvpn-web-server reset, however we performed a failover to the HA pair and the issue is still occurring so I assume we should restart both boxes at some point.

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